Privacy Policy

Sylkiventhys is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

Information We Collect

Personal Information: We collect information you provide directly, such as your name, email address, phone number, and payment details when you register for courses or contact us.

Usage Information: We automatically collect information about how you use our website, including pages visited, time spent, and device information.

Course Progress Data: We track your progress through our courses to provide personalised learning experiences and issue certificates.

How We Use Your Information

We use your information to:

  • Provide our educational services and process course enrolments.
  • Communicate with you about courses, updates, and support.
  • Improve our website and course content based on user feedback.
  • Comply with legal obligations and protect our rights.
  • Send marketing communications (with your consent).

Information Sharing

We do not sell your personal information to third parties. We may share information with:

  • Service providers who help us operate our website and deliver courses.
  • Payment processors for secure transaction handling.
  • Legal authorities when required by law or to protect our rights.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

Your Rights

Under South African Privacy Principles, you have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information (subject to legal requirements).
  • Opt-out of marketing communications.
  • Lodge a complaint with the Office of the South African Information Commissioner.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Course completion records may be kept for certification purposes.

International Transfers

Your information may be processed in countries outside South Africa. We ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or website notice.

Contact Us

For privacy-related questions or to exercise your rights, contact us at info@sylkiventhys.com or +61 2 8091 4039, or write to us at Level 15, 123 Collins Street, Melbourne VIC 3000, South Africa.

This policy was last updated on June 21, 2025.